Got A Text About Your Xfinity Or Verizon Account? It Could Be A Scam

Scammers are posing as major service providers and sending unsolicited texts, emails, and phone calls claiming there are issues with customer accounts—such as changes to terms of service, missed payments, or available account credits. These messages often include links to fake websites that contain subtle typos or misspellings designed to steal personal information.

Xfinity Payment Scams

• Emails falsely claim that Terms of Service or Privacy Policies have changed, urging customers to click a link to avoid losing email access.

• Other messages allege changes to a customer’s Wi-Fi network name or password, prompting users to click a link to reconnect.

• These links are designed to steal passwords and personal data.

• To verify any message, customers should contact Xfinity directly at 1-800-934-6489 (1-800-XFINITY).

Verizon Credit Scams

• Following a recent service outage that impacted more than 1.5 million customers, Verizon announced a $20 account credit, redeemable only through the myVerizon app. Customers were to receive a text notification when the credit became available.

• Scammers are exploiting this announcement by sending fake texts and emails with links requesting login information.

• Do NOT click unsolicited links and never provide login credentials. Only access credits by logging directly into the myVerizon app or contacting Verizon customer service.

How to Protect Yourself

• Never share personal information, including your date of birth or Social Security number.

• Do not provide account login credentials to anyone.

• Enable two-factor authentication whenever available.

• Do not share account or financial activity details.

• Block and report suspicious numbers or messages as spam.

If you believe you have been targeted or victimized, contact your local police department. You can also report scams to the Federal Trade Commission at reportfraud.ftc.gov and the Internet Crime Complaint Center at ic3.gov.